Refund & Return Policy – Hardik Travels
At Hardik Travels, we highly value our customers and strive to provide the best travel services including cab rentals, tempo travellers, buses, hotel bookings, and tour packages. Before you proceed with your booking, we request you to carefully read our Refund & Return Policy as it governs all transactions with us.
1. Nature of Service
Hardik Travels is a service-based company established in 2005, specializing in travel-related services. As we do not sell physical goods but provide services such as transportation, accommodation, and travel packages, the concept of “returns” does not apply to our business model. Once a service has been booked and confirmed, it cannot be returned or exchanged like a product.
2. No Refund Policy
All bookings made through Hardik Travels are strictly non-refundable. This applies to but is not limited to:
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Cab, tempo traveller, and bus rentals
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Hotel bookings made through Hardik Travels
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Domestic and international tour packages
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Customized itineraries and travel planning services
Once payment is made and the booking is confirmed, no refunds will be provided under any circumstances, including but not limited to:
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Change of personal plans, preferences, or circumstances of the traveler
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Illness, medical emergencies, or personal reasons
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Work commitments or scheduling conflicts
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Delays, cancellations, or issues caused by airlines, hotels, weather conditions, government restrictions, or third-party service providers
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Failure to use the booked service, either partially or fully
3. No Return Policy
As our services are not tangible products, there is no concept of a “return.” Once services are availed (or confirmed for a future date), they cannot be reversed, exchanged, or returned. By booking with Hardik Travels, you acknowledge that you are purchasing a service and not a physical product.
4. Modifications and Rescheduling
While refunds are not applicable, in certain cases and solely at the discretion of Hardik Travels management, we may offer limited support for:
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Date modifications
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Rescheduling of travel within a reasonable timeframe
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Adjustments based on availability of services
Such modifications may incur additional costs and are subject to approval by Hardik Travels and availability of vendors (hotels, transport partners, etc.).
5. Responsibility of Travelers
It is the sole responsibility of the customer to:
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Ensure that all travel documents (ID proofs, passports, visas, permits, etc.) are valid and complete
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Arrive at the pickup or reporting location on time
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Abide by the terms, policies, and rules set forth by hotels, airlines, transport providers, and tour partners
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Review booking details carefully before making payment
Failure to do so does not qualify for any refund or return.
6. Force Majeure (Events Beyond Our Control)
Hardik Travels shall not be liable to refund or compensate for cancellations, delays, or changes caused by events beyond our reasonable control, including but not limited to:
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Natural disasters, floods, earthquakes, storms
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Strikes, political unrest, lockdowns, or government orders
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Accidents, breakdowns, or technical issues with third-party service providers
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Any other unforeseen circumstances
In such cases, our team may assist in rescheduling or coordinating alternative arrangements (if possible), but no refund will be provided.
7. Acceptance of Policy
By confirming a booking with Hardik Travels, you acknowledge and agree to this Refund & Return Policy in full. We strongly advise all customers to carefully consider their travel plans and ensure their availability before making a booking.
8. Contact Information
For any questions or clarifications regarding this policy, please contact us:
Hardik Travels
📞 Customer Support: +91 9773716939
📧 Email: info@hardiktravels.com
📍 Office Address: SE – 184, Jaipuria Sunrise Plaza, Indirapuram, Ghaziabad ( 201014 )
